Euncheon Lim: Please send the confirmation letter of the O2 contract termination to the following email address, abysslover@naver.com .
A.Stoehr: Hallo und herzlich willkommen in unserem Live Chat.
Euncheon Lim: As noted above, the termination letter should be sent to that email address.
Euncheon Lim: I am going to leave Germany soon, thus please responds as quick as possible..
Euncheon Lim: I would not be able to send any premium afterward since I will leave South Korea as well.
A.Stoehr: Hello
A.Stoehr: your contract ends on the 30.07.16.
A.Stoehr: you will get a confirmation by post.
Euncheon Lim: Yes. I have sent a fax yesterday with supporting material.
Euncheon Lim: According to the form, the confirmation letter will be sent by email.
Euncheon Lim: Since I am going to pay 3-month premium, it would be your company's fault if you do not send me the letter by email.
A.Stoehr: In order to terminate your contract we need the deregistration certificate of your present place of residence and the registration certificate of your new foreign domicile. In case you do not have these yet, you may also send us a confirmation of your employer or a copy of your rental agreement.
A.Stoehr: Furthermore, we need your approval to charge you the basic fee for three months in order to terminate your contract prematurely.
Euncheon Lim: I have already sent those materials yesterday.
Euncheon Lim: I have already agreed with those 3-month premiums.
Euncheon Lim: In fact, if you do not sent the confirmation letter before I leave, it is your company's fault.
A.Stoehr: then the process lasts ~4 weeks
Euncheon Lim: Thus, I won't be able to transfer money to your company..
Euncheon Lim: I have already explained my situation in detail.
Euncheon Lim: I am going to leave within a week.
Euncheon Lim: I will be a totally absent person in Germany afterward..
A.Stoehr: we cant process this faster. im sorry
A.Stoehr: we need some time.
Euncheon Lim: I do not understand since your colleague told me that
Euncheon Lim: one of your colleague will send the confirmation letter today.
A.Stoehr: when you sent all needes documents, you have to wait till the colleagues have finished the process.
Euncheon Lim: Yes. I understand and it would be your fault if you do not send the document today..
Euncheon Lim: I mean your company's fault.
Euncheon Lim: I was agreed with paying off 3-month premium. What is the problem??
A.Stoehr: ah ok, its our fault, that you sent us the required documens 1 week before you leaving? OK. Can I do anything else for you?
A.Stoehr: its the PROCESS it takes Time!
Euncheon Lim: I have already marked to obtain the confirmation letter by email. I do not understand why it takes time.
Euncheon Lim: Why you change your colleague's remark?
Euncheon Lim: Your colleague told me that your company will send the confirmation letter today, 26, Apr. 2016.
A.Stoehr: it takes time because you are not the only one who sent a FAX. you termination will get processed if you are the person who is next.
A.Stoehr: Can I do anything else for you?
Euncheon Lim: I know but you should keep promise then I could send the 3-month premium in time..
Euncheon Lim: I do not understand how will you be able to ask me the premium afterward..
A.Stoehr: what do you mean with premium?
Euncheon Lim: basic fee for three months
Euncheon Lim: which I agreed with on yesterday.
A.Stoehr: thats the regular fee for an extraordinary termination
A.Stoehr: and it will allways be charged when you want the extraordinary termination
A.Stoehr: and you will get informations when the termination is DONE
A.Stoehr: thats the regular fee for an extraordinary termination
Euncheon Lim: I am stating that if you don't send the confirmation letter today as your colleague promised, I am not responsible for those fees. I have made all my efforts to pay back the premiums in time. Your company have not properly responded.
Euncheon Lim: I recorded all chat history for the legal action.
10:20 AM, 2016-04-26